Frequently Asked Questions
I've got a big cat, will he fit through the door?
All but giant breeds of domestic cat can use Kitty-Lou in comfort. Your cat will find the unit spacious and easy to use.
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Will my cat use Kitty Lou?
Cats are incredibly inquisitive by nature and will have no trouble finding or using Kitty Lou.
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Can I use it for other animals, such as rabbits?
If they are house trained - they can use the Kitty-Lou!
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Can I use Kitty-Lou outdoors?
Yes, it's made of high grade A.B.S. plastic although the primary intention of Kitty-Lou is indoors.
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How long does delivery take?
We aim to get Kitty-Lou to you as quickly as we can but sometimes can take up to 28 working days.
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What happens if something breaks?
In the unlikely event that one of the parts should be broken, you can purchase the full range of spare parts from our online shop.
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How do I clean Kitty Lou & change the litter tray?
Cleaning the unit couldn't be simpler. Just use warm water and a non-abrasive, non-bleach cleaner. The roof is easily detachable, giving easy access to the internal compartments. There are full instructions on how to dismantle the unit for cleaning
here.
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Do I need a special kind of litter?
The Kitty Lou system is completely versatile and can be used with any type of cat litter.
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Does Kitty-Lou come in any different colours?
Currently we only supply in the red roof and cream walls. A full range of colour schemes is planned for future revisions.
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